Good listening is much more than being silent while the other person talks. To the contrary, people perceive the best listeners to be those who periodically ask questions that promote discovery and insight. These questions gently challenge old assumptions, but do so in a constructive way. Sitting there silently nodding does not provide sure evidence that a person is listening, but asking a good question tells the speaker the listening was consistently seen as a two-way dialogue, rather than a one-way “speaker versus hearer” interaction. The best conversations were active.
Good listening included interactions that build a person’s self-esteem. The best listeners made the conversation a positive experience for the other party, which doesn’t happen when the listener is passive (or, for that matter, critical!). Good listeners made the other person feel supported and conveyed confidence in them. Good listening was characterized by the creation of a safe environment in which issues and differences could be discussed openly.
Good listening was seen as a cooperative conversation. In these interactions, feedback flowed smoothly in both directions with neither party becoming defensive about comments the other made. By contrast, poor listeners were seen as competitive --- as listening only to identify errors in reasoning or logic, using their silence as a chance to prepare their next response. That might make you an excellent debater, but it does not make you a good listener. Good listeners may challenge assumptions and disagree, but the person being listened to feels the listener is trying to help, not wanting to win an argument.
96. When a listener asks constructive questions, it means ______.
A. he is listening carefully
B. he is getting bored of nodding
C. he wants to make the dialogue stop
D. he wants to challenge the speaker
97. According to the author, which of the following statements is true?
A. Good listener should agree with the speaker.
B. If you give creative opinions, the speaker will be less confident.
C. If the speaker creates a comfortable environment, listeners will become confident.
D. Those who periodically ask questions want to take charge of the conversation.
98. According to the passage, a good listener would NOT ______.
B. disagree with the speaker
C. be silent
D. use logic
99. The main purpose of the passage is to ______.
A. explain what would happen if speakers are boring
B. analyze the behavior of good listeners
C. encourage listeners to help the other person to see the conversation in a new light
D. tell readers to be good listeners
100. Which could be the title of this passage?
A. What Makes Listening Attractive?
B. How to Train Your Audience?
C. What Do Good Listeners Do?
D. How to Become a Good Collaborator?
97.【答案】C。解析：細節題。根據第一段第四句的Sitting there silently nodding does not provide sure evidence that a person is listening可知A項錯誤;第二段在說“好的傾聽包括讓對方建立自尊的互動”，根據本段中心句(第一句)后面內容里的最后兩句Good listeners made the other person feel supported and conveyed confidence in them...differences could be discussed openly.可知B項錯誤，同時可知C項正確;根據第一段第二三句話可知D項錯誤，時不時問問題是在認真傾聽的一種體現，不是傾聽者想掌控對話的體現。
98.【答案】C。解析：細節題。根據第一段第一句話可知，好的傾聽者不是在聽別人講話時沉默的人，故C項為本題答案，同時可知A不能選。根據第一段第三句話These questions gently challenge old assumptions, but do so in a constructive way.可知B項是good listener會做的事;給原來的假設提出建設性的問題，當然需要use logic，故D項也應該是good listener的行為。故選C。